In the application economy, organizations fortunes will increasingly rest on the innovation and availability of applications. This means the infrastructure that support critical business services have to be highly available and optimized. To meet these objectives, administrators need to have 360-degree visibility of their infrastructure. What happens when Remote Infra Management is not in place? Your infrastructure becomes a minefield of issues and stagnant performance. Through Remote Infrastructure Management services, you can tackle bottlenecks at any level in the infrastructure and assess the system performance before introducing new solutions or migrating to new platforms. You can gain the complete visibility to track, manage and optimize the infrastructure, so they consistently deliver the highest levels of business service quality. The dashboards and reports can be offered via a secure, multi-tenant Web portal, enabling both enterprises and service providers to efficiently deliver this information to internal or external audiences.
Availability & Performance Management
Network & Security infra. Compute/Storage/DR infra
Configuration & Capacity Management
Proactive Capacity Planning with CMDB. Configuration Management
Security Management
Security incident Monitoring & Event Management. Remediation Management
End-use Experience
End Users Apps & SOA Web Services. Transaction Monitoring.
Offshore Support
Infrastructure Support. Application and DB Support
Service Level Management
Define Critical & Key SLAs. Monthly Review, intelligent alarms and SLA reporting
ITIL V3 Service Desk
Incident, Change and Problem Management. Unified Collaborative Self-service
Asset Management
Reduced IT Asset Delivery Time. Improved IT Asset Productivity