Contact Centre Solutions
We provide a wide range of voice functions for diverse industries. Solutions include inbound, outbound calling, chat support and email services.
Inbound service is a vital interface between your company and your customers. It requires experienced personnel to assume the interfacing roles.These roles demand skills to understand client's problems, absolute business knowledge, effective follow-up, timely escalation and resolve issues. Tektegra offers expert Inbound specialists who have a demonstrated record of active follow-ups and a high degree of end-user satisfaction. Talk to one of our specialistsContact us
We take care of complete end to end back office processing. Outsourcing the tasks to the specialists who have specific equipment
We offer business integrated non-voice data services to transform your raw data to valuable business information
Tektegra provides an end to end service portfolio for complete back office requirement. Our services include a wide range of data processing and data transformation services customised for your business needs.Contact us
We provide national level onsite solutions to its domestic clients. Onsite support is currently provided in over 180 cities across India
Tektegra provides onsite solutions in over 180 cities across india
Tektegra offers onsite support solutions in over 180 cities across India helping clients with their process management tasks. Our onsite services include document scanning, accounting, maintaining Inward and outward registers, document validation, internal document movement, courier management, Inventory management, indent maintenance, store keeping and other key routine back office operations.
- Review your existing processes and recommend improvements
- Eliminate overhead and provide a significant cost advantage
- Ability to setup in multiple locations pan India
- Train onsite staff regularly to educate and equip them to implement best practises
Get in touch with us for your onsite requirementContact us
Call Center Solutions
The most advanced and widely acceptable call center solutions in the industry, today. The product has evolved a complete cycle of experiences from different industries. And this has helped Tektegra to create a product that can be installed quickly in any environment or process.
The organizations who chose to work on Tektegra Dialer would never opt for other product as this is most reliable. futuristic and user-friendly. Please go through the manual for its features and capabilities, you may call us for an online demo as well.
- IVR— Multi layer options with Menu and Sub Menus
- Remote Extensions
- Self Designable Web Based CRU
- Trunk Wise Billing
- Dialing Mode: Manual, Preview, Progressive or Predictive
- Multi Alternate Number Dialing
- MuIti ACD
- User / Group Rights
- Import Data from Excel/CSV
- Customizable Reporting Format
- Call Billing Software
- Multi level STD Table
- Call Back Scheduling
- Multi-Campaign with Dialing Mode, Pacing, Wrap up & Disposition wise Calling
- Call Voice Log Filtering by Process, Campaign, Date, Agent Name, Disposition, etc.
- IVR-Flexible swappable wave files can be set
- Live Barging Onsite1 / Remotely
- Self Definable Dispositions
- Inbound, Outbound or Both Call Setup
- Extension Wise Billing
- 100% Call Recording
- Real-time Statistics
- Process Hours
- Voice Mail
- Directory Service
- Provision to export in excel with user rights
- Back Office Self Design able Process
- Dashboard Templates with user rights
- ACD/Agent Management Reports
- Data Management with Do Not Call, Start Calling. Stop Calling, Call Again
- SMS/E-Mail Templates and Integration disposition wise. SMS / E-Mail Blasting.